RESIDENT PARTICIPATION TRAINING
From shelter to participation.
A 12-month, learn-as-you-do programme for reception teams to increase resident participation.
FROM DOING FOR
TO DOING WITH
A method anchored in universal human psychology.
People behave the way we treat them.
People commit to what they help create.
People follow people, not rules.
10 years
Doing shelter and reception work ourselves.
250,000 people
Our method is built from the realities of the frontline.
10 countries
Tested in emergency, short stays, and final destination contexts.
WHAT WE DISCOVERED
Resident Accountability starts with training Staff.
“After the training, we started thinking: it is their home, their ideas matter. Now more people come to the meetings.”
Social Worker - 350 residents (NL)
"When I stopped trying to do it all by myself and asked for help, the resident stepped up, right away. That was a moment."
Social Worker - 550 residents (BE)
A method
we teach:
Camp to CampUs
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We start with staff.
Then a few residents.
Then the whole place.
WHAT YOU CAN EXPECT:
SAFER & QUIETER LOCATIONS
MORE EFFICIENCY,
LESS WORK PRESSURE
BETTER
INTEGRATION
DESIGNED TO FIT EXISTING WAYS OF WORKING
Learn-as-you-Do:
Training over 12 months in Resident Engagement
1
One day with the team on location.
2
Implementation
(6 months)
Guided step-by-step with check-in sessions every 2 weeks
3
Hotline
(full 12 months)
Learning material and support available to all staff.
4
Return Day(s)
1 to 2 follow-up on location to support a spefic milestone.
Activation Day
“This is not another program; it’s a different way of working, with residents stepping up. The atmosphere is much calmer and more productive with it”
Location Coordinator - 600 residents (NL)
Everything you build rests on resident ownership:
We lay the base first: residents take on day-to-day responsibility
1
The base
2
The bricks
3
The House
NO RESIDENT PARTICIPATION = NO BASE
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Rebuild time and time again.
Without a base,
progress never lasts.
Staff carry the location
Everything runs on their presence, improvement leaves with them.
Nothing stays solved
Good work that has to be redone every shift because it never rested on anything.
Progress never arrives
People lose energy, tensions rise, and the same people get blamed.
How we can work together
Which best describes you: